This Privacy Policy explains how Woospin Casino (referred to as “Woospin Casino”, “we”, “us” or “our”) collects, uses, discloses and protects personal data of users located in Australia who access or use our website, mobile site and related services (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller and Contact Details
The entity responsible for the collection and processing of your personal data in connection with the Services is Woospin Casino. If you have any questions about this Privacy Policy or our data handling practices, or if you wish to exercise your privacy rights, you may contact our privacy team via the contact details provided on the Woospin Casino website under the “Contact” or “Support” section, clearly indicating that your request concerns privacy or personal data.
2. Scope and Applicable Law
This Privacy Policy applies to personal data that we collect from individuals located in Australia who visit, register or otherwise use the Services. We strive to handle personal information in a manner consistent with applicable Australian privacy laws and relevant international standards, where applicable. Additional terms, including our Terms and Conditions and Responsible Gambling Policy, apply to your use of the Services and should be read together with this Privacy Policy.
3. Categories of Personal Data We Collect
We collect and process different types of personal data, depending on how you interact with the Services. The main categories of personal data include identification data (such as name, date of birth, residential address, nationality, and government-issued identification details for verification purposes), contact data (such as email address, phone number and preferred language of communication), account and usage data (such as username, encrypted password, account settings, login dates and times, session duration, game activity, transaction history, bonuses used and communication preferences), technical data (such as IP address, device identifiers, browser type and version, operating system, referral URLs and general location information derived from your IP address), payment and financial data (such as limited payment card details, e-wallet information, bank account details and records of deposits and withdrawals, processed via secure payment providers), and compliance data (such as records collected for anti-money laundering checks, age and identity verification, sanctions and politically exposed person screening, and responsible gambling interactions).
4. Legal Bases and Purposes of Processing
We process your personal data for specific and lawful purposes and, where required, on the basis of an appropriate legal ground. The main purposes include creating and managing your Woospin Casino account, enabling participation in games, processing deposits and withdrawals, and providing customer support; complying with legal and regulatory obligations applicable to online gambling and financial transactions, including age verification, anti-money laundering and counter-terrorism financing requirements, fraud prevention, reporting obligations and responsible gambling measures; protecting the security and integrity of our Services, including monitoring for suspicious activities, enforcing our Terms and Conditions and responding to disputes or complaints; communicating with you about service updates, technical notices, security alerts and administrative messages; and, where permitted by law and subject to your preferences, sending information about product updates, features or changes to our Services. You may opt out of non-essential marketing communications at any time using the unsubscribe mechanism provided in such communications.
5. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve the Services. Cookies are small text files placed on your device when you visit the website. They may be session cookies, which expire when you close your browser, or persistent cookies, which remain on your device for a defined period. We use essential cookies that are necessary for the proper functioning of the website and for providing core features such as secure login and account navigation; performance and analytics cookies that help us understand how users interact with the Services, so we can improve usability, stability and content; and preference cookies that store your chosen settings such as language, region and display options. Where required by applicable law, you will be presented with options to manage your cookie preferences. You may also adjust your browser settings to block or delete cookies, although some features of the Services may not function correctly without them.
6. Disclosure of Personal Data
We may disclose your personal data to third parties for the purposes described in this Privacy Policy, subject to appropriate safeguards. Recipients may include payment service providers and financial institutions for the processing of deposits, withdrawals and verification of payment methods; identity verification, fraud prevention and anti-money laundering service providers to confirm your identity, assess risk and comply with legal obligations; technology and hosting providers who supply infrastructure, data storage, security and technical support necessary for the operation of the Services; professional advisers such as legal, compliance and audit firms who assist us in meeting our regulatory and contractual obligations; and regulatory authorities, law enforcement agencies, courts and dispute resolution bodies, where disclosure is required or permitted by law, regulation or court order. We do not sell your personal data to third parties.
7. International Transfers
Some recipients of your personal data may be located outside Australia, including in countries that may have different data protection standards. Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place, such as contractual protections, technical security measures and due diligence on service providers, to protect your personal data in accordance with this Privacy Policy and applicable law.
8. Data Security
We implement technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include encryption in transit and at rest where appropriate, access controls and authentication mechanisms, network monitoring, secure development practices and regular security assessments. Access to personal data is limited to authorised personnel who require such access to perform their duties and who are bound by confidentiality obligations. While we take reasonable steps to secure your personal data, no system can be guaranteed to be completely secure, and you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
9. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, to resolve disputes and to enforce our agreements. Retention periods may vary depending on the type of data and the applicable legal obligations, including those relating to gambling regulations, anti-money laundering and financial reporting. When personal data is no longer required for these purposes, we will take reasonable steps to delete, anonymise or de-identify it in a secure manner.
10. Your Privacy Rights
Subject to applicable law and certain limitations, individuals in Australia may have rights in relation to their personal data, including the right to request access to personal data we hold about you, to request correction of inaccurate, incomplete or outdated personal data, and to raise concerns about our handling of your personal data. To exercise these rights or to submit a privacy-related complaint, please contact us using the details provided on the Woospin Casino website and clearly identify the nature of your request. We may need to verify your identity before responding. We aim to respond within a reasonable timeframe and in accordance with applicable legal requirements. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant supervisory authority in Australia.
11. Responsible Gambling and Player Protection Data
In line with our responsible gambling obligations, we may collect and process data related to your gambling behaviour, such as frequency and duration of play, deposit patterns, self-exclusion requests, limit-setting and interactions with our support team concerning gambling-related concerns. This information is used to identify potential signs of problematic gambling, to implement appropriate interventions, to enforce self-exclusion or limits, and to comply with regulatory requirements. Such processing is carried out in accordance with applicable laws and is limited to what is necessary for player protection and regulatory compliance.
12. Third-Party Websites and Services
The Services may contain links to third-party websites, applications or services that are not operated or controlled by Woospin Casino. This Privacy Policy does not apply to such third-party properties, and we are not responsible for their privacy or security practices. When you follow a link to a third-party website or use a third-party service, you should review the privacy policy made available by that third party to understand how your personal data will be collected and used.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the Services. Any updated version will be posted on the Woospin Casino website with an updated effective date. You are encouraged to review this Privacy Policy periodically to stay informed about how we handle personal data. Continued use of the Services after the publication of an updated Privacy Policy will be deemed acceptance of the revised terms.
14. Contact and Effective Date
If you have any questions, concerns or requests regarding this Privacy Policy or our handling of personal data, you should contact us through the channels indicated on the Woospin Casino website under “Contact” or “Support”. Please include sufficient information to allow us to identify your account and respond to your enquiry. This Privacy Policy applies to the Services provided to users located in Australia and is effective from the date indicated on the Privacy Policy page of the Woospin Casino website.